Just fancied a change of scene and we hadn't been to this area before. We live in Spain, further south in the Valencia region, so were allowed to travel here. We didn't quite know what to expect, given some of the mixed reviews on here. I know this not the direct responsibility of the hotel management but the management and treatment if guest reflects badly on the hotel, which otherwise was a perfect stay.… The receptionist on the spa was rude, intransigent and the result we cancelled our visit with the resultant loss of business. At €15 for the spa, why they don’t increase it to €20 and include the flip-flops. You do not get Covid from the feet, it is an air-born virus. The statement made was “this is Covid rules”. Secondly, and this is really a big “beef”, when we arrived we were advised we had to purchase flip-flops even although we were wearing said flip-flops. When booking for 16:00 we were not informed it was exclusive for families and noise was unbelievable.
To have a dedicated family time and exclude others is not conducive to a spa. This is supposed to be for Peace, Tranquility, Relaxation and Wellbeing. This is not an outdoor pool or play area. I have no objections to children being admitted PROVIDED THEY ARE CONTROLLED BY THE PARENTS AND NOT ALLOWED TO SCREAM AND SHOUT. A Spa is supposed to be a quiet and relaxing place. Your Spa, which is managed by a separate organisation is a disgrace. I have one complaint, and it is not the hotel’s fault but the following is a note to the General Manager. This is one of my best hotel stays recently. The breakfast room is light, airy and the staff have all the stations well supplied. It was served promptly and well presented. The bar staff were excellent and the food served was really good and the cost for a hotel of this standard was so inexpensive. Everyone of the hotel staff so helpful and friendly and so professional. This is an excellent hotel with an absolutely beautiful outdoor pool area well furnished and even as late in the season, thoroughly cleaned and maintained. Hotels near Tavernes de la Valldigna Station.Hotels near Vives Park - Dinosaurios Park.Hotels near Oliva Nova Beach & Golf Hotel.
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